Refund Policy

🔄 Returns & Refunds Policy

14-Day Satisfaction Guarantee

If you're not happy with your purchase, we’ll make it right.

Eligibility for Return:

• Items must be unopened and in original packaging

• Return request must be made within 14 days of delivered date

• Due to the nature of medical testing products, used or damage strips cannot be returned

How to Return:

1. Email us at online@mvchemist.com.au with your order number

2. We’ll provide return instructions

3. Once received and inspected, we’ll issue a refund to your original payment method

Return Shipping:

• Customers are responsible for return postage unless the item is defective or incorrect